warungcash FAQ

Users on warungcash ask questions across several topic ranges: how to open and secure an account; how deposits and withdrawals work via DANA, e-wallet, mobile banking, local payment, or bank transfer; what game categories are available; how tournament markets like Liga 1, Piala AFF, and Champions League settle; and what to do if access is restricted by jurisdiction. We have compiled the most common inquiries into this reference guide.

This FAQ resolves everyday questions about account setup, payment methods, game rules, and account security. For questions about our legal position, jurisdiction restrictions, or your rights under our Privacy Policy, refer to our Legal Notice page. For complete account terms and game rules, see our Terms & Conditions. If you cannot find an answer here, our English-language support team is available via the contact form on our platform.

Browse the topic sections below to find your question. Each answer includes concrete details about process steps, payment methods, or settlement rules. If your question involves a specific transaction or account event, contact our support team with documentation so we can investigate.

Account and registration

During registration on warungcash, you provide: a valid email address, a username (3–16 characters), a strong password (minimum 8 characters, including uppercase, lowercase, and a number), and your mobile phone number. We verify your email by sending you a confirmation link; you click the link and activate your account. Before your first withdrawal, you complete KYC verification by uploading a government-issued ID and a photo of yourself. We also verify your payment method (DANA, e-wallet, mobile banking, bank account, or local payment) to confirm that the name on your payment account matches your registered name. This process protects both your account and our compliance obligations.

The account-opening process on warungcash involves five steps: (1) enter your email, username, password, and mobile number on the registration form; (2) verify your email by clicking the confirmation link sent to your inbox; (3) add a payment method (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or a mobile banking / local payment / online payment / e-wallet virtual account); (4) complete KYC verification by uploading your ID and taking a selfie; (5) wait for verification completion, typically within a standard window. Once verified, you can deposit and enter any market available in your jurisdiction. If verification is delayed, check your email for requests for additional documents or contact our support team.

To request deletion of your warungcash account and personal data, contact our support team via email or the contact form on the platform. Include your username and email address, and clearly state your request to delete your account. We will process your request within a standard window. Note that transaction records and withdrawal history are retained for regulatory and tax compliance, even after account deletion. Your personal information (name, ID, payment details) will be securely removed from our active database. Once deleted, you cannot restore your account, and a new registration would require a fresh KYC verification.

Payments and transactions

We at warungcash do not charge deposit or withdrawal fees. However, your payment provider may apply their own charges. For example, some banks assess a small fee on mobile banking transactions, and certain e-wallet operators (local payment, online payment, e-wallet) may deduct fees on transfers out of their platform. Check with your bank or e-wallet provider for their current fee schedule. The amount you deposit or request as a withdrawal is credited or debited from your warungcash account in full; any third-party fees are handled between you and your payment provider separately.

To deposit via e-wallet, mobile banking, or local payment on warungcash: (1) go to the Deposit section and select your e-wallet provider; (2) enter the amount you wish to deposit; (3) you are redirected to the e-wallet's payment gateway; (4) authorize the transaction using your e-wallet app or credentials; (5) once authorized, you are returned to warungcash and your deposit appears in your wallet balance immediately. The entire process takes a few moments. If the transaction fails, check that your e-wallet has sufficient balance and that you are using the correct credentials. Your warungcash account is linked to your e-wallet account via your registered phone number or email, so the connection is verified during KYC.

Our weekly cashback offer applies a percentage return on net losses incurred during a calendar week on warungcash. The offer is calculated automatically each week and credited to your account by a standard window. Eligibility and percentage may vary based on your account activity and tier. Terms and conditions apply; for exact percentages, wagering rules, and any maximum-cashout limits, refer to our Terms & Conditions page or contact our support team. Cashback is treated as a credit to your balance and must be used according to the terms set out at the time of offer. Do not rely on cashback as a guaranteed return; it applies only to losses that meet the specified criteria.

Game rules and markets

We at warungcash offer four main game categories: (1) Football markets — Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League, and other international tournaments with multiple betting types (1X2, over/under, handicap, game information); (2) Live-dealer tables — blackjack, roulette, baccarat, Dragon Tiger, and other table games broadcast from multi-camera studios with real dealers; (3) Slot games — Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and other digital slots with varying volatility; (4) Esports markets — Mobile Legends, Free Fire, PUBG Mobile, and other competitive esports titles with match betting. All categories are available where local law permits. Market availability and rules are subject to change; check the platform for current offerings.

Security and account care

Our English-language support team responds to inquiries during standard business hours. For urgent account security issues or withdrawal problems, contact us via email or the contact form on the platform and mark your message as urgent. During peak periods (such as Liga 1 finals or Idul Fitri holidays), response times may be longer than usual. Live chat availability is displayed on the platform; if chat is offline, you can submit a support ticket and we will respond within a standard window. For security reasons, we do not discuss sensitive account details (passwords, KYC documents, transaction amounts) via public chat; sensitive requests are handled via secure email verification.
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